How a Leading IT Services Company Bridged the Widening Gap in an Increasingly Complex World
Have you ever wondered why large organisations have a hard time delivering quality services and keeping their costs under control? Why your project, best practice or investment could not deliver to its promise?
This paper shows how, in an IT services company, the harder employees tried to improve quality, reduce cost and deliver as promised, the more bureaucracy and complexity they got into. In turn, this fuelled a widening communication gap between central and local organisations, undermining improvement initiatives and moving budget into unproductive tasks.
A small group of employees approached the challenge a different way. The solution resulted in unlocking enterprise knowledge and making complex and bureaucratic processes obsolete. It had far-reaching impact on quality, cost and delivery.
Do you recognize the challenges? Then read on, you might make a difference as well.