Guiding Questions

Solution Framework: Part 3

Guiding questions are questions that cannot be left unanswered much longer. They help you to drive discussions and projects such that they deliver to Business Agile needs. They change culture without a culture change project.  

Below is overview of our blog posts that contain guiding questions. The ‘general’ section contains highest-impact guiding questions. The other sections contain guiding questions for specific fields and challenges. Of course, the posts include backgrounds and lessons learned as well.  

Agile best practices are no exception. The need to be brought beyond the tipping point where they become executable.
Guiding Questions


For almost two decades, we have been trying to adjust our organisations to the challenges of today’s world.

For Organisations

Agility at enterprise level

For larger companies to survive in today’s world, they need to become agile. To become an agile company, its internal communication and decision making need to function with the speed and reliability of a high-speed train. 

Business Intelligence: Where are the lessons learned?

How can executives, managers and professionals make the right decisions when, with today’s Business Intelligence approach, vital information for making decisions becomes invisible?


Service Management/ITIL is available since the mid-80s. Today, it belongs to the best practices that can be characterized as ‘optimized for a world gone by’. Preliminary Guiding Questions:

  • Where are the lessons learned of the past 20 years? 
  • Where are the do’s and don’ts?
  • Where are the adjustments for the agile requirements of today’s world? Examples: natural process flows, guiding mechanisms and effective techniques for phenomena.  
  • Where is the solution to the structural conflict of the working practices of agile best practices and those of ITIL?

For Health Services

And for the prevention of unacceptable behaviour, bullying, vandalism, school shootings and crime

Just one Guiding Question for the prevention of unacceptable behaviour, bullying, vandalism, crime and school shootings. It works!  


How can we continue with today’s ‘solution’ approaches to make health services affordable in the years to come, when the solution thinking remains the same as the one that created the current situation? One wonders, how would Einstein have approached this challenge? Well, he told us: By applying a different thinking than the thinking that created the problem situation. With this guidance, let’s create some Guiding Questions:

  • The brain, the body and health services are highly complex systems: Where is the education of doctors, researchers, consultants, managers and politicians in phenomena of complex systems and solutions engineers apply?
  • Where is the research having applied this knowledge?
  • How can it be that attempts to get this research done get stuck in an insurmountable amount of obstacles?
  • Where are the initiatives providing this status to scientists, doctors, politicians and ultimately to the patients for their treatment decisions?