Thank you for answering the question. Could it be that the source of the conflict is now obvious? Anyhow, the following are typical reactions revealed by workshop participants and one-to-one discussions:
- At the department level and higher, they use the working practices of the left column.
- I work mostly with the practices of the right column.
- Science applies the practices of the left column.
- Health services apply the practices of the left column.
- We need to transform organisations from the left to the right column.
When we look at best practices, it turns out that traditional methods like Project Management, Governance and Service Management/ITIL are dominantly based on the practices of the left column. This created too much bureaucracy and complexity, and the results remained insufficient, which triggered a trend toward agile best practices such as Scrum and self-organisation. Those usually apply practices of the right column. When both traditional and agile best practices are used in the same environment, emotions can run high.
When we put emotions aside, the following questions emerge:
- How do we get the proponents of traditional best practices and those of new best practices on the same page?
- When transforming an organisation from the practices of the left to those of the right column, how do we prevent well-functioning elements of traditional best practices from being lost? Examples: protocols of emergency services in hospitals, the provisioning of passports and our bank accounts.